The exact model name or number shown on the product or packaging.
Product support
Start with
the model.
Find the exact product first, then share the model name and the help you need with the CEMEX team.
Contact Cemex Electronics
How can we help?
Ask about product support, becoming a dealer or your personal data.
A faster support conversation
Have these details ready.
A short description of what happens and when it happens.
A clear photo or short video when it helps explain the issue.
Your city so the team can understand the relevant service route.
Before you message
Quick checks that often help.
Check the model and power source
Confirm the model name, power connection and that the product is switched on before describing the issue.
Check the selected input
For Bluetooth, USB, AUX or television audio, confirm the product is set to the same input you are trying to use.
Keep the purchase details nearby
If the team needs purchase information, having the invoice or dealer details ready can make the conversation easier.
Different enquiry?
Buying for your business?
Dealers and distributors can build a multi-model requirement before opening WhatsApp.
Go to dealer route